Browsing Journal Articles by Subject "Customer Experience."

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    • Artificial Intelligence Chatbot Adoption Framework for Real-Time Customer Care Support in Kenya 

      Nyongesa, Geoffrey; Omieno, Kelvin; Otanga, Daniel (International Journal of Scientific Research in Computer Science, Engineering and Information Technology, 2020-12)
      In today’s society, most if not all sectors digitize and automate in order to become more efficient. The increasing availability and sophistication of software technologies disrupt labor markets by making workers ...