http://ir.tum.ac.ke/handle/123456789/17316 Contains PDF journal articles for this department 2026-06-13T18:42:47Z http://ir.tum.ac.ke/handle/123456789/17463 Influence Of ICT Related Training On Customer Service Delivery In County Governments In Kenya Egessa, Mathew Masinde; Manyasi, Janet Nangila The main purpose of this study was to establish the effect of ICT related training on customer service delivery in Machakos County, Kenya. Being a descriptive and correlational cross-sectional survey, self-administered questionnaires and interviews were used to collect primary data from the respondents. The collected data was analysed using descriptive and inferential statistics. Significant variations between groups were determined using Analysis of Variance (ANOVA). Pearson correlation was also used to examine relationships among variables. The study concluded that there is a strong positive relationship between ICT related training for staff (r=0.752, p =0.000) and customer service delivery. The study recommends that County Governments allocate more funds towards ICT related training for their staff and where possible, the ICT related training should be sponsored by the government to ensure uniformity in the training for its staff based on identified needs. 2016-02-01T00:00:00Z http://ir.tum.ac.ke/handle/123456789/17462 AFFORDANCES THEORY IN INFORMATION AND COMMUNICATION TECHNOLOGY FOR DEVELOPMENT (ICT4D) RESEARCH Egessa, Mathew; Liyala, Samuel; Ogara, Solomon Information and Communication Technology for Development (ICT4D) is argued to have high potential value across all sectors, both public and private; and at multiple levels, be it fighting poverty; improving healthcare; providing better education; fostering gender equality or extending global partnerships for development. Despite this significance and huge potential, it is still not clear, to what extent ICTs are contributing to development, especially that of the relatively poor members of the society. Affordances Theory which has roots in ecological psychology has in the recent past been used in Information Systems (IS) research. This paper explores how affordances theory has been used in ICT4D research. A review of literature was conducted and recommendations made. 2021-01-01T00:00:00Z http://ir.tum.ac.ke/handle/123456789/17458 What Theory of Change Can Contribute to Capability Approach Egessa, Mathew; Liyala, Samuel; Ogara, Solomon Sen's Capability Approach (CA) has emerged as holistic lenses for theorising development within Information and Communication Technology for Development (ICT4D) discourses. There is ongoing research on operationalising CA for ICT, with a number of frameworks having been developed. However, there seems to be minimal usage of these frameworks when CA is applied on ICT4D studies. This paper explores lessons that can be advanced from Theory of Change (TOC) approach to strengthen the methodology and operationalisation of CA, in relation to evaluating ICT-enabled interventions. We give an overview of the two approaches and their application. Three areas are discerned, where TOC can contribute to CA: Methodologically, by providing steps that are more accessible and clearer to the public; by providing an avenue for evaluating personal decisions; and by providing a diagrammatic way of presenting results from an evaluation, in addition to the narrative. This is a far more powerful communication tool compared to having the narrative alone. 2018-07-01T00:00:00Z http://ir.tum.ac.ke/handle/123456789/17448 REVERSE LOGISTICS AND PERFORMANCE OF FOOD AND BEVERAGE MANUFACTURING FIRMS IN KENYA Nthiwa, Charles Mamu; Muli, Samuel; Kitheka, Samson This study examined the influence of reverse logistics practice on performance of food and beverage manufacturing firms in Kenya. The study was guided by complexity theory. This research adopted positivism research philosophy. The research design was explanatory survey research design. The target population for the study constituted 217 food and beverage manufacturing firms and Slovin’s formula was used to sample 141 firms. The study used structured questionnaires to collect relevant to the study. The hypotheses were then tested using multiple linear regression and hierarchical linear modeling. The results affirmed that reverse logistics practice have a significant negative influence on the performance of food and beverage manufacturing firms in Kenya. Therefore, managers and practitioners in the food and beverage manufacturing industry should consider reverse logistics strategies and green warehousing in the sector to facilitate a harmonious balance between environmental responsibility and the sustained growth and success of food and beverage manufacturing firms in Kenya. https://doi.org/10.61426/business.v5i1.169 2024-02-06T00:00:00Z