| dc.description.abstract | Curiosity in building high performance organizations (HPOs) has been mounting at
the Kenyan Coast and administrators are considering ways that can assist in
elevating organizational performance. These organisations include Universities. Due
to the changes and challenges that face the entire education system in the world, the
quality of university education is a high profile issue. This research examined the
effect of the high performance organizational framework in a Kenyan Coast context,
particularly in the chartered public universities based at Kenyan Coast. The purpose
of the research was to assess if this framework is applicable in the Kenyan Coast
setting and hence elevate performance of these universities. This study had five
specific objectives, based on five main factors of high performance organizational
framework. These factors are Management Quality, Openness and Action
Orientation, Long-term Orientation, Continuous Improvement and Renewal, and
Workforce Quality. The study based at Technical University of Mombasa, Pwani
University and Taita Taveta University. Theories that applied in this research were
scenario planning theory, Deming Cycle theory, goal- setting theory, Kaizen theory,
administrative management theory and Herzbeg two- factor theory. A quantitative
research design adopted for a study population of 70. Stratified random sampling
technique applied and Slovin’s formula used to arrive to the desired sample size of
60. The study covered two levels of employees; senior level managers and middle
level managers on permanent employment. The research instrument used in data
collection was a questionnaire, given to a sampled population of the two levels of
workers. The data was analysed quantitatively using descriptive statistics aided by
statistical package for social sciences (SPSS) version 20. All variables under study
were significant, leading to rejection of null hypothesis. Overall HPO score was
67.2%, which was below the recommended 85% for a HPO rank. The universities
should improve on variables of the study objectives in order to raise HPO score.
Future studies should include more number of respondents and more government
owned service providers based in the same region | en_US |
