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E-SERVICES & DEVOLUTION: USAGE OF ICT APPLICATIONS ON CUSTOMER SERVICE DELIVERY IN MACHAKOS COUNTY GOVERNMENT, KENYA
(International Journal of Management Research & Review, 2016-04)
This paper examined the effect of ICT applications and their frequency of usage on customer service delivery in Machakos County Government (MCG). The ICT applications included Mobile Point of Sale (M-POS) ...
Influence Of ICT Related Training On Customer Service Delivery In County Governments In Kenya: A Case Of Machakos County
(INTERNATIONAL JOURNAL OF SCIENTIFIC & TECHNOLOGY RESEARCH, 2016-02)
The main purpose of this study was to establish the effect of ICT related training on customer service delivery in Machakos County, Kenya. Being a descriptive and correlational cross-sectional survey, self-administered ...