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dc.contributor.authorEgessa, Mathew
dc.date.accessioned2019-03-13T08:16:35Z
dc.date.available2019-03-13T08:16:35Z
dc.date.issued2016-04
dc.identifier.issn2249-7196
dc.identifier.urihttp://hdl.handle.net/123456789/14031
dc.description.abstractThis paper examined the effect of ICT applications and their frequency of usage on customer service delivery in Machakos County Government (MCG). The ICT applications included Mobile Point of Sale (M-POS) for revenue and parking fees collection, CCTV security surveillance system in different sub-counties within Machakos County and the Help Desk System. Self-administered questionnaires and interviews were used to collect primary data from 57 employees of MCG and 100 service seekers (traders and vehicle owners who pay parking fees). The research study established that there exists a strong positive relationship between ICT applications and their usage (r = 0.795, P = 0.000) and customer service delivery. The paper recommends that county governments fully adopt ICTs by allocating funds and goodwill towards the development and maintenance of ICT system applications.en_US
dc.language.isoenen_US
dc.publisherInternational Journal of Management Research & Reviewen_US
dc.subjecte-services, County Governments, System applications, Customer service delivery, Machakos County.en_US
dc.titleE-SERVICES & DEVOLUTION: USAGE OF ICT APPLICATIONS ON CUSTOMER SERVICE DELIVERY IN MACHAKOS COUNTY GOVERNMENT, KENYAen_US
dc.typeArticleen_US


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