Browsing Department of Accounting and Finance by Subject "Customer Satisfaction"
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Road Infrastructure and Matatu Crew Character on Customer Satisfaction in VUCA Public Road Transport Sector in Kenya
(International Journal of Research and Innovation in Social Science, 2022-08)Rapid innovation is an important tool to maintain leadership in a volatile environment. VUCA (Volatile, Uncertain, Complex and Ambiguous) world examples have shown how challengers within an organization must be developed ...