REWARD AND RECOGNITION PROGRAMMES AND THEIR INFLUENCE ON SERVICE DELIVERY IN STATE CORPORATIONS IN KENYA

Abstract

The desire for excellent service delivery under the new public sector management mandate in Kenya and the importance of performance management in enabling organizations achieve a competitive advantage and maximize the potential for service delivery cannot be underestimated. The demand from the citizens for efficient services necessitates that state corporations in Kenya device performance measures that will enhance service delivery. Critique of existing literature on the use of performance management initiatives reveals that gaps exist on performance management initiatives and their influence on service delivery in State Corporations in Kenya. The study, therefore, was guided reward and recognition programmes as performance management initiative and their influence on service delivery in State Corporations in Kenya. The study applied descriptive survey research design to gather data from the sampled respondents of the state corporations. Stratified random sampling was applied to select respondents from the State Corporations to participate in the study. Information was gathered by use of questionnaires which were subjected to pre-test to ensure both validity and reliability of the instruments. Data analysis was done using both descriptive and inferential statistics. The study found that reward and recognition programmes have positive influence on service delivery among state corporations in Kenya. The study recommended that state corporations in Kenya to adopt reward and recognition programmes because they positively and significantly affect service delivery.