EFFECT OF EMPLOYEE RETENTION ON EMPLOYEE PERFORMANCE AT THE FIVE STAR HOTELS AT THE KENYAN COAST
Kingi, Roselyne N.
Uzel, Dr. Jean
Monari, Dr. Damaris
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Since one of the major challenges facing the management in the five star hotels in the Kenya coast is employee retention, the main purpose of this research study was to find out the effect of employee retention on employee performance at five star hotels in the Kenyan Coast, in a broader perspective of hospitality industry in Kenya. The specific objectives used included employee training and development, employee reward systems, employee workenvironment and employee empowerment strategies on employee performance at five star hotels in Kenyan Coast. The study was anchored on the theories such as Human Capital Theory, Equity Theory, Maslow Theory and Theory of Structural Empowerment as these theories tends to explain the relationships between employee retention and the selected objectives. The study adopted descriptive research design as the study methodology. The target population of the study was two hundred and forty three employees from the selected Five Star Hotels in the Kenyan Coast. The formula developed by Cochran's was used to select the sample size from which one hundred and sixty eight was used as the sample size for the study selected through random sampling technique. Data was collected by use of questionnaires after testing the instruments for validity and reliability. The analysis of data collected was done using descriptive and inferential statistics. The study findings, was shown in tables, indicated that training and development, employee reward systems and employee work environment had a significant effect on employee performance at the Five star hotels in the Kenyan coast. However, empowerment was found to have no significant effect on employee performance at the Five star hotels in the Kenya coast. The study recommended further research on finding out whether the same variables could yield similar results either at the four star hotel ratings or at the service industries such as colleges and universities at the Kenyan coast.