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EFFECTS OF STRATEGIC MANAGEMENT DRIVERS ON ORGANIZATIONAL PERFORMANCE: A SURVEY OF THE HOTEL INDUSTRY IN KENYAN COAST
(International Journal of Arts and Commerce, 2013)
This study seeks to examine the effects of Strategic Management drivers on the performance of classified hotels in Kenyan Coast. The specific objectives are the effects of: customer relationship management strategy, ...
INTERMEDIATION EFFICIENCY AND PRODUCTIVITY OF COMMERCIAL BANKS IN KENYA; A Data Envelopment and Malmquist Productivity Index Analysis
(Economics & Finance Review, 2013)
This paper analyses the intermediation efficiency and productivity of Kenyan commercial banks between 2001 and 2011. It is anchored on the research evaluating the intermediation efficiency and productivity of commercial ...