Now showing items 1-5 of 5
Influence Of ICT Related Training On Customer Service Delivery In County Governments In Kenya: A Case Of Machakos County
(INTERNATIONAL JOURNAL OF SCIENTIFIC & TECHNOLOGY RESEARCH, 2016-02)
The main purpose of this study was to establish the effect of ICT related training on customer service delivery in Machakos County, Kenya. Being a descriptive and correlational cross-sectional survey, self-administered ...
Uncharted Academic Waters: A Case for mUtilities (Energy, Water and Sanitation)
This paper aims to explore the academic literature in Information and Communication Technology for Development (ICT4D). It seeks to find out how Information and Communication Technology (ICT) and mobile ...
E-SERVICES & DEVOLUTION: USAGE OF ICT APPLICATIONS ON CUSTOMER SERVICE DELIVERY IN MACHAKOS COUNTY GOVERNMENT, KENYA
(International Journal of Management Research & Review, 2016-04)
This paper examined the effect of ICT applications and their frequency of usage on customer service delivery in Machakos County Government (MCG). The ICT applications included Mobile Point of Sale (M-POS) ...
SMS Enhanced Justice: Towards Efficiency and Convenience in Court Cases
(University of Nairobi, 2017)
We seek to bring convenience and efficiency in the process of accessing justice through the courts of law. A lot of time and money is wasted when litigants travel long distances to visit court registries, in order to ...
What Theory of Change Can Contribute to Capability Approach: Towards Evaluating ICT-Enabled Interventions
(2018 IST-Africa Week Conference (IST-Africa), 2018)
Sen’s Capability Approach (CA) has emerged as holistic lenses for theorising development within Information and Communication Technology for Development (ICT4D) discourses. There is ongoing research on ...